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Capital Health Solutions
CONSULTING SERVICES TO BUILD YOUR BUSINESS

Terms of Service

Capital Health Solutions, Inc. (hereinafter “Contractor” or “Capital”) provides products and services to Clients as Client advises from time to time that it desires to utilize. It is the obligation of Capital to provide said products and services.

The obligations of Client are:
A. To participate as requested in consulting activities. This includes calling meetings, providing meeting sites and amenities, and providing information requested by Capital. Client's participation shall include individuals sufficient to act on behalf of Client.
B. To pay Contractor at an hourly rate, as agreed or set forth in a proposal (subject to future rate changes of which Contractor shall advise Client in writing), except where a flat price per task has been quoted, plus expenses. Such expenses typically include printing costs, web hosting and advertising fees, and any copying and mailing services, outside of normal communication with Client. Payment for fixed fee work will be due for each stage at its commencement. Payment for hourly rate work will be due within 10 days of billing. All unpaid balances shall bear interest at the rate of 18% per annum.
C. The compensation described in the preceding section covers Capital Health Solutions’ services only. All direct expenses for this project other than Capital Health Solutions’ labor will be billed directly by the vendor to Client or billed as reimbursables. If billed for reimbursement, an administrative fee of 20% will be added to each expense.
D. Work may be completed, and paid for, in stages. Payment for fixed fee work will be due for each stage at its commencement in accordance with a payment plan that we will establish so that you will be able to increase your revenue without being unduly hampered by current cash flow issues. Payment for hourly rate work will be due within 10 days of billing. On request, a “budget payment” plan can be established that will set a fixed schedule of payments that will allow Client to order services based solely on need rather than cash flow concerns.
Non-Competition
It is understood by both parties that Contractor is a business organization which may, from time to time, either offer or advise companies who offer, services that may overlap or compete with those of Client. At no time will Client’s business information be used, nor shared in a away in which it may be used, to compete with Client. Additionally, an account executive will be responsible for the service hereunder. Said account executive shall not, during the life of this project, engage in a direct solicitation, either publicly or to third parties, of any service which directly competes with Client in any the Client’s service area.

Confidential Information
Contractor will not at any time, either during its services to Client or thereafter, divulge, furnish or make available, either directly or indirectly, to any person, firm, corporation or other entity any confidential information used by Client. “Confidential information” means all data, materials or other information which Client designates in writing to be of a confidential or proprietary nature, or which Contractor has reason to believe should be treated as such, including but not limited to client contractual matters and information; technical drawings, designs, concepts; software programs; routines, formulae, and concepts; production plans, designs, layouts and schedules; marketing analyses, plans, customer data and surveys; curricula; all matters related to Client‘s finances and personnel; and all deliverables and any matter or information covered by HIPAA. (Excepted are documents or information intended for public release or use).

Collection
In the event that Client fails to pay any sum when due, Capital may take action to collect what is owed. If so, Capital shall be entitled to recover from the non-prevailing party all reasonable costs incurred including staff time, court costs, attorneys fees, and all other related expenses incurred during the course of collection. It is understood that the work by Capital will be performed in Alexandria, Virginia, notwithstanding that some portion of the work may include meetings held elsewhere, and that in the event of any litigation, proper venue will be in Alexandria, Virginia. Controlling Costs
Our mission as an organization is to provide results that drive revenue at a cost small businesses can afford. Inescapably, however, what we are ultimately selling is the time of our professionals - and inefficient use of our time forces us to either lose money or raise rates. Neither is a desirable result. In order to work most effectively for you, we need to work together to avoid waste.
Here are some tips to avoid waste:
• If you need something from us, don’t make us play guessing games - just let us know what it is. The best way to do that is via an e-mail that tells us succinctly what you need and attaches or forwards any relevant information.
• If you need to have a phone conversation, this is still a time based task that we need to fit into our work schedule, meaning that the moment you call may not be one that we can drop another project top pick up yours. Expect to have to leave a message. When you do, let us know what you need to discuss so we can prepare and allocate adequate time. One message will do. Having to react to multiple messages on the same matter usually consumes the time we would otherwise have spent talking with you. Simple “call me” messages are typically not returned because they lack enough information for us to respond professionally.
• Respect boundaries. Call on us at the office during business hours. That is when and where we do our work. Trying to grab our attention “on the fly” at networking or social events or calling us at home or on cell phones may provide you with some instant gratification but it is inconsiderate of the professional working with you, and reduces the quality of the work because you are providing key information when you do not have our full attention. We try to limit our work to the work day, stay home when we are sick and take a vacation from time to time. Those things help us focus and do a better job for you.
• Stay on point. Whether in person or on the phone, we allocate time for meetings that is appropriate to the task at hand. If we can’t stay on subject, we can’t get to what you need in that allocated time. If, for example, you teach us that a “short” phone call with you takes at least an hour and a half, we can’t return your calls until we have that kind of time to spare.
• You don’t need to market to us. Don’t waste your meeting time perpetually delivering your sales pitch to us. If we didn’t understand the value of what you do, we would not have agreed to take on your project.

HELP US HELP YOU. WE’RE ON YOUR SIDE.

           


CONTACT US today for a free analysis to see what we can do for you!


Click below to learn about some of the things we can do for you

MARKETING PLANS WEB SITES SERVICE DELIVERY SYSTEMS
REFERRAL DEVELOPMENT BROCHURES PAYOR SOURCE RELATIONS
BUSINESS IDENTITY ADVERTISING SALES FORCE TRAINING
COMMUNITY OUTREACH COMMUNICATIONS GERIATRIC CARE MANAGEMENT
CUSTOMER SATISFACTION MAKE A PAYMENT REGULATORY COMPLIANCE


Your business exists only as long as you have customers and the revenue they bring. Call Capital Health Solutions for the tools you need to maximize your revenue.

PO Box 1670
Alexandria, VA 22313-1670
202-239-1517

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© 2010, Alan Dubow, Capital Health Solutions